शिपिंग नीति
Last Updated: 6 June 2026
At B/ONE, we work to ensure that your order is packed carefully and delivered safely to your doorstep. This Shipping & Delivery Policy explains how orders placed on our website are processed, shipped, tracked, and delivered.
By placing an order on be1clothing.com, you agree to the terms mentioned below.
1. About B/ONE
B/ONE is operated by FASHIONS FLASHER INDIA PRIVATE LIMITED.
Website: be1clothing.com
Email: support@be1clothing.com
Customer Care: 9899119996
GSTIN: 09AAACF1827B1Z4
Address:
S 65, 66 KARKAR, MODEL ROAD,
Gama 1, Karkar Mandan,
Sahibabad Industrial Area Site 4,
Sahibabad, Ghaziabad,
Uttar Pradesh 201010, India
2. Shipping Coverage
We currently ship orders across India to serviceable pin codes.
Delivery availability depends on the serviceability of the customer’s pin code by our logistics and courier partners.
At this time, we do not offer international shipping unless specifically mentioned on the website or confirmed by our customer support team.
3. Shipping Partner
B/ONE ships orders through Shiprocket, which is a logistics aggregator that works with multiple third-party courier partners.
Depending on your location, pin code, order type, package weight, delivery speed, and courier availability, your order may be shipped through one of Shiprocket’s associated third-party courier partners.
The final courier partner is selected based on serviceability, delivery performance, operational feasibility, and availability at the time of dispatch.
4. Order Processing Time
Orders are usually processed and dispatched within 24 to 48 business hours after order confirmation.
During sale periods, festive seasons, product launches, high-demand periods, public holidays, or operational delays, dispatch may take up to 3 to 5 business days.
Orders are generally not processed or dispatched on Sundays and public holidays.
5. Delivery Timeline
Once dispatched, estimated delivery timelines are usually:
Delhi NCR: 2 to 4 business days
Metro cities: 3 to 6 business days
Other cities and towns: 4 to 8 business days
Remote or difficult-service locations: 7 to 12 business days
These timelines are estimates and not guaranteed. Delivery may take longer due to courier delays, weather conditions, strikes, local restrictions, festivals, high shipment volume, incorrect address, customer unavailability, or other circumstances beyond our control.
6. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
B/ONE may offer free shipping, discounted shipping, or promotional shipping from time to time. Such offers may be subject to minimum order value, payment method, location, or campaign conditions.
Cash on Delivery orders may carry an additional COD handling fee, if applicable. This fee will be shown at checkout.
7. Cash on Delivery
Cash on Delivery may be available for selected orders and serviceable pin codes.
COD availability depends on courier partner coverage, order value, customer location, and internal risk checks.
B/ONE reserves the right to cancel, hold, or request prepaid confirmation for COD orders in case of incomplete address, failed confirmation, suspicious activity, previous delivery refusal, or non-serviceable pin code.
8. Tracking Your Order
Once your order is shipped, you will receive tracking details by email, SMS, WhatsApp, or another available communication method.
Tracking updates may take up to 24 hours to reflect after dispatch, depending on the courier partner’s system.
You can use the tracking link shared with you to view the latest shipment status.
9. Address and Contact Details
Please ensure that your shipping address, pin code, phone number, and email address are correct before placing an order.
B/ONE will not be responsible for delivery failure, delay, return-to-origin, or additional charges caused by incorrect, incomplete, or unreachable customer details.
If you notice an error in your address after placing the order, contact us immediately at:
support@be1clothing.com
9899119996
Address changes may not be possible once the order has been shipped.
10. Delivery Attempts
Courier partners usually attempt delivery as per their standard process. The number of delivery attempts may vary depending on the courier partner, location, and reason for non-delivery.
If the customer is unavailable, refuses delivery, provides an incorrect address, or cannot be contacted, the shipment may be marked as undelivered and returned to us.
For undelivered orders, B/ONE may contact the customer for confirmation before re-shipping. Additional shipping charges may apply for re-dispatch.
11. Delayed Shipments
While we make every reasonable effort to dispatch and deliver orders on time, delays may occur due to third-party courier or logistics issues.
If your order is delayed beyond the estimated delivery window, please contact us at:
support@be1clothing.com
9899119996
We will coordinate with Shiprocket and the assigned courier partner to check the shipment status and assist you with the next steps.
12. Lost Shipments
If a shipment is confirmed as lost by the courier partner, B/ONE will offer a suitable resolution, which may include replacement, store credit, or refund, depending on product availability and order status.
A shipment will not be treated as lost only because tracking is delayed. We will first raise an investigation with the logistics partner and wait for their confirmation.
13. Damaged or Tampered Packages
If your package appears damaged, opened, torn, wet, tampered with, or suspicious at the time of delivery, please do not accept the package if possible.
If you accept the package and later notice damage or tampering, contact us within 24 hours of delivery with:
- Order number
- Photos of the outer packaging
- Photos of the product
- Unboxing video, if available
This helps us raise a claim or investigation with the courier partner.
14. Incorrect Delivery Status
If your order is marked as delivered but you have not received it, contact us within 24 hours of the delivery update.
Please share your order number and confirm whether anyone at your address, building, office, reception, security desk, or family received the package on your behalf.
We will raise a dispute with the courier partner and assist you based on the investigation outcome.
15. Return to Origin / Failed Delivery
An order may be returned to origin if:
- The customer is unavailable
- The address is incorrect or incomplete
- The phone number is unreachable
- The customer refuses delivery
- The location is not serviceable
- Delivery attempts fail
- The courier partner is unable to complete delivery
For prepaid orders returned to origin, we may issue a refund after deducting applicable shipping or RTO charges, if any, unless the failure was due to an error from our side.
For COD orders returned to origin due to customer refusal or unavailability, B/ONE may restrict future COD orders or request prepaid payment.
16. Partial Shipments
In some cases, your order may be shipped in multiple packages depending on product availability, warehouse processing, or courier requirements.
If your order is split into multiple shipments, you may receive separate tracking details for each package.
17. Pre-Order or Made-to-Order Products
If any product is listed as pre-order, made-to-order, customized, or delayed-dispatch, the shipping timeline mentioned on that product page will apply.
Such products may take longer than standard delivery timelines.
18. Delivery Restrictions
We do not deliver to locations that are not serviceable by our courier partners.
We may also be unable to deliver to certain remote areas, restricted zones, military addresses, temporary addresses, incomplete addresses, or locations where courier delivery is unavailable.
If your pin code is not serviceable, we may cancel the order and issue a refund for prepaid orders.
19. Customer Responsibility at Delivery
At the time of delivery, please ensure that someone is available to receive the order.
For COD orders, please keep the exact payable amount ready or follow the payment method supported by the delivery partner.
Do not make any additional payment to any delivery person outside the official order amount. If someone asks for extra payment, please contact us immediately before paying.
20. Shipping During Sales and Festivals
During sales, festive campaigns, new collection launches, or high-volume periods, order processing and delivery may take longer than usual.
We appreciate your patience during such periods and will try to keep you updated through available communication channels.
21. Contact Us
For shipping, delivery, tracking, delay, or courier-related queries, contact us at:
B/ONE
Operated by FASHIONS FLASHER INDIA PRIVATE LIMITED
S 65, 66 KARKAR, MODEL ROAD,
Gama 1, Karkar Mandan,
Sahibabad Industrial Area Site 4,
Sahibabad, Ghaziabad,
Uttar Pradesh 201010, India
Email: support@be1clothing.com
Customer Care: 9899119996